You can request a return within 30 days<\/strong> of receiving your order. To be eligible for a return, the item must:<\/p>\n\n\n\n Under EU Directive 2011\/83\/EU, some items cannot be returned for hygiene or safety reasons:<\/p>\n\n\n\n a) Perishable \/ food products<\/strong> b) Sealed items once opened<\/strong> c) Custom-made or personalized items<\/strong> d) Services<\/strong> e) Gift cards<\/strong> Proof of purchase is required. We replace items only if defective or damaged<\/strong>. This reduces waste and ensures customer satisfaction.<\/p>\n\n\n\n After receiving and inspecting your return, we will notify you by email:<\/p>\n\n\n\n If approved, the refund will be issued via the same payment method used at purchase. If you have not received your refund:<\/p>\n\n\n\n If still unresolved, contact: Sale or promotional items are refundable only if defective<\/strong>.<\/p>\n\n\n\n Return address: Return costs:<\/strong> borne by the customer, unless the item is defective, incorrect, or damaged. For questions:
After this period, refunds or exchanges are only possible if required by law.<\/p>\n\n\n\n\n
\n
\n
2- Non-returnable items<\/h2>\n\n\n\n
All dried fruits and food products sold by TogoSunny are non-returnable.<\/p>\n\n\n\n
Sealed items that cannot be returned for hygiene reasons after opening (food, oils, hygiene or cosmetic products) are non-refundable.
Exception:<\/strong> defective, damaged, incorrect, or expired items will be refunded or replaced.<\/p>\n\n\n\n
e.g., African crafts or custom djembes. Non-returnable except in case of defect.<\/p>\n\n\n\n
Workshops, events, repairs, or cultural experiences already provided are non-refundable.
Cancellation before the service date may be refunded or credited (timeframe : 24h).<\/p>\n\n\n\n
Non-refundable.<\/p>\n\n\n\n3- Returnable items<\/h2>\n\n\n\n
\n
\n
\n
\n
\u26a0\ufe0f Never send your item back to the manufacturer.<\/strong> Returns must be sent only to TogoSunny.<\/p>\n\n\n\n4- Exchanges<\/h2>\n\n\n\n
For opened food products or other non-refundable items, we offer:<\/p>\n\n\n\n\n
5- Refund Procedure<\/h2>\n\n\n\n
\n
Processing times may vary depending on banks and payment providers.<\/p>\n\n\n\n6- Refund delays<\/h2>\n\n\n\n
\n
\ud83d\udce7 info@togosunny.com<\/a><\/strong> or \ud83d\udce7 klientservices@togosunny.com<\/a><\/strong><\/p>\n\n\n\n7- Sale items<\/h2>\n\n\n\n
8- Sale items<\/h2>\n\n\n\n
O\u00dc TogoSunny
Kopli tn 82
10412 Tallinn, Estonia<\/p>\n\n\n\n
For valuable items, tracked or insured shipping is recommended.<\/p>\n\n\n\n9- Sale items<\/h2>\n\n\n\n
\n
\n
\n
10- Support<\/h2>\n\n\n\n
\ud83d\udce7 info@togosunny.com<\/a><\/strong> or \ud83d\udce7 klientservices@togosunny.com<\/a><\/strong><\/p>\n\n\n\n